Frequently Asked Questions

Withdrawal & Drop Policy

Seaside Training Center operates on a year-round schedule, including summer sessions. Enrollment remains active until we receive written notice of withdrawal, and tuition charges will continue to apply accordingly.

30-Day Written Notice Requirement

To officially withdraw from a class, a 30-day written cancellation notice is required. This policy is strictly enforced.

• Notice may be submitted in person at the Hospitality Desk or via email.
• The 30-day period begins on the date the notice is received—not from the date of the student’s last class or absence.
• Non-attendance does not qualify as a withdrawal notice.

Final Tuition Responsibility

You are financially responsible for the full 30 days following the submission of your written notice.

• Failure to submit a notice will result in a charge of one full month of tuition.
• Tuition for the final month will only be prorated if applicable, based on your class schedule and timing of your drop.

Class Participation During Notice Period

Your child is eligible to continue attending class during the 30-day notice period.

• If your child chooses not to attend during this time, make-up tokens may be issued (Recreational students only).
• Make-up tokens expire 30 days after the final class date and must be scheduled in advance.
• You may continue to schedule and use any remaining make-up classes for up to 2 months after your drop date.
• Make-up tokens are non-transferable and do not roll over to future sessions.
• Make-up classes are not offered for Competitive Team members.

By remaining enrolled at Seaside Training Center, you acknowledge and agree to the terms outlined in this Withdrawal & Drop Policy.

TUITION PAYMENTS

Tuition is billed monthly and varies based on program, level, and hours enrolled:

• Competitive Team Tuition: Due by the 12th of each month
• Recreational Tuition: Due by the 26th of each month

Proration: Tuition may be prorated only if a student enrolls after the first week of a new billing cycle.

No Credits or Refunds: We do not issue refunds or credits for missed classes. Make-up tokens may be offered for excused absences if space allows.

Payment Method Required:
All families are required to keep a valid credit or debit card on file for automatic billing.

If you prefer to pay by cash or check, the following conditions apply:

• A security deposit equal to one month’s tuition must be held on the account
• Cash/check payments must be submitted at least 2 days prior to the scheduled draft date
• If cash/check is not received on time, your card on file will be charged automatically

LATE PAYMENTS

A 5-day grace period is extended beyond the due date. If tuition is not paid by the end of this period:

• A $25 late fee will be added to your account
• After 30 days past due, an additional $35 fee will apply, and the student will be suspended from participation until the balance is paid in full
• After 60 days, your child will be permanently removed from class and all Seaside events (shows, parties, etc.), and your account will be sent to collections

You will be held responsible for all legal fees and collection costs incurred in recovering unpaid balances.

RECURRING PAYMENT FAILURES

Two or more returned payments due to insufficient funds will result in the loss of check-writing privileges. All future payments must then be made via card.

CHARGEBACKS

Any credit card chargeback initiated by a parent/guardian will result in:

• Immediate removal of the student from all programs
• A $50 administrative fee charged to your account
• Reinstatement will only occur upon full repayment of the outstanding balance

Registration must be completed prior to a student’s first class. A valid email address and phone number are required at the time of registration to ensure clear and timely communication with our families. All important updates, schedule changes, and announcements will be sent through these channels.

A non-refundable annual registration fee is due at the time of initial enrollment and is renewed each year on August 1st. This fee supports administrative processing, liability insurance, and other operational costs. The registration fee is pro-rated quarterly and is subject to change.

Participation in regular classes, team programs, and other gym activities (excluding camps and open gyms) requires an active registration.

Renewal of the registration fee must be completed no later than August 15th each year. A $25 late fee will be applied to any renewals received after this date. Students with incomplete registration will not be permitted to attend classes until all registration requirements are fulfilled.

We are proud to offer several discounts to support our families. Please review the following options:

Sibling Discount-

Families receive a $10 discount for each additional child enrolled in classes.

• Applied monthly to tuition for Recreational and Team Gymnastics
• Applied weekly to After-School and Summer Camp tuition

Quarterly Payment Discount-

Families who choose to pay for three months of tuition upfront are eligible for a 5% discount on each month’s tuition.

• Available during the following periods:
  
  • January – March
  • April – June
  • July – September
  • October – December

Military and First Responder Discount-

We proudly offer a 10% discount for active duty military, veterans, and first responders (immediate family members only, with valid ID).

• Discount applies to:
  
  • Monthly class/team tuition
  • Weekly After-School tuition
  • Weekly Summer Camp tuition
• This discount does not apply to food/beverage purchases, merchandise, or one-day clinics/camps.

Please Note-

• Discounts cannot be combined. You will always receive the highest applicable discount.
  (For example, if you qualify for both the sibling and military/first responder discount, only the 10% discount will be applied.)

If you have any questions about which discount applies to your family, please contact the Hospitality Desk for assistance.

We’re proud to offer a convenient After-School Pick-Up Service for students attending:
Cypress Creek
Horizon
Spruce Creek
Sweetwater Elementary

Students enjoy fun, active afternoons in a safe and supportive environment—and must be picked up by 6:00 PM each evening.

Enrollment for the school year opens in June, and space is limited to just 26 students to ensure quality care and attention.

Interested in joining us? Please call or stop by the Hospitality Desk for current availability—we’d love to welcome your family!

To help us maintain a clean, safe, and respectful environment for all students, please review and follow the snack and beverage guidelines below:

Snack Purchases

• Snacks, water bottles, and Gatorade are available for purchase at the Hospitality Desk in the lobby.
• Students may only charge snacks to their account with prior parent/guardian permission. This permission must be provided in person, by phone, or via email.
• Once a snack balance reaches $10, the card on file will automatically be charged.
• Cash purchases are also accepted.
• Snacks may not be eaten inside the gym area. Students should finish snacks in the lobby or parent viewing area before returning to class.

Beverage Policy

To support a cleaner gym and reduce waste, the following updates are now in place:

• Disposable cups will no longer be provided.
• A refillable water station is available for use with reusable water bottles.
• A traditional water fountain is also available if a bottle is forgotten.

Please ensure your child brings a reusable water bottle that:

• Has a leak-proof, secure lid (no open tops or straws)
• Is clearly labeled with their full name

Having a labeled, spill-proof bottle not only keeps our gym cleaner but also teaches responsibility and reduces excess water spills and slip hazards.  

Our recreational program offers classes beginning at walking age and continues through age 16. We also offer tumbling classes for students up to age 17 and a specialized Tiger 10+ class for ages 10–16.

Competitive Team Programs

• Pre-Team: Ages 5–7
• Competitive Team: Begins at age 6

Recreational Class Breakdown

• Seahorses (Parent-Tot): Walkers (typically 1 year old) to 3.5 years
• Guppies: 3.5–4.5 years
• Goldfish: 4.5–6 years
• Lion-Fish (Invite Only): 4.5–6 years
• Sharks: Ages 6–16, divided into Beginner, Intermediate, and Advanced levels
• Tiger 10+: Ages 10–16
• Dolphins (Tumbling): Ages 6–17

For liability and insurance purposes, we strictly adhere to the designated age ranges for each class.

Our annual billing schedule follows a 4-week cycle, which does not align with the traditional monthly calendar. This system ensures consistent class delivery and tuition billing throughout the year.

Tuition is automatically processed on the 12th and 26th of each month.

• If a billing date falls on a weekend, charges will be processed on the Friday prior.
• Billing dates may vary slightly based on whether your student is enrolled in Recreational or Team gymnastics.

Please note that each billing cycle covers four weeks of classes, regardless of holidays or scheduled bye-weeks. Classes missed due to scheduled closures are accounted for within the annual calendar.

For the full billing schedule and class calendar, please refer to the Calendar tab on our website or visit the Hospitality Desk for assistance.

Notifications & Communication

• We will announce any gym closures due to inclement weather through:
  • Email
  • Our website (seasidetrainingcenter.com)
  • Google updates
  • Social media platforms
• In the event of a weather-related closure, make-up tokens will be issued automatically.

Relation to Volusia County School Closures

• We use Volusia County School District weather closures and delays as a guideline only.
• We do not automatically follow school closures, and there may be occasions when schools or after-school activities are canceled while our gym remains open.
• Volusia County typically grounds decisions based on factors like sustained wind speeds of 35 mph or greater, coordinating with county emergency management and the National Weather Service 

How to Stay Updated

• Important updates about class cancellations or schedule changes will be posted promptly on:
  • Our website (seasidetrainingcenter.com)
  • Google
  • Our social media channels

*Applies to Recreational Gymnastics Classes Only*

At our facility, lesson plans are designed to support each child’s progress. Regular attendance is essential for consistent development. However, we understand that unavoidable absences may occur. In such cases, a make-up token will be issued.

General Guidelines

• Make-up tokens are issued only for missed classes—they cannot be scheduled in advance for anticipated absences.
• Make-ups must be scheduled at the Hospitality Desk.
• Once a make-up is scheduled, it is considered use it or lose it. There are no make-ups for missed make-up classes.
• Make-up classes are non-transferable between children or families.
• Make-up tokens are valid only while the child is actively enrolled. Tokens are forfeited upon withdrawal, with no credits, refunds, or monetary compensation.

Token Expiration & Usage

• Tokens must be scheduled within 30 days of the missed class.
• You may schedule the make-up for any available date up to 6 months in the future.
• Unscheduled or unused tokens will expire after 30 days.
• Maximum of 8 make-up tokens per child per session (Fall–Summer).
• Make-up tokens do not carry over between sessions.
  • Example: Tokens from the 2024–2025 session must be used by the end of July 2025. They will not roll into the 2025–2026 session.

Important Notes

• This policy does not apply to Competitive Team programs.
• We do not issue refunds or credits for unused or expired make-up tokens.

The JackRabbit Parent Portal is available to all active families and provides convenient access to:

• Approve policies and waivers
• View class attendance
• Register for additional classes and events
• Track skill charts and evaluation notes
• Make payments securely online

Please note: We kindly ask that payments made through the portal be $10 or more, as smaller transactions generate significant processing fees for our facility.

Need help logging in? Contact the Hospitality Desk, and we’ll send a password reset link via email or text.

We also now have a mobile app with enhanced features for on-the-go access! Download it from the Apple App Store or Google Play Store by searching for Seaside Training Center.

 Access the Parent Portal

As with any business, we must adapt to ongoing changes in the economy and the market in order to maintain the quality of our programs and operations. While we remain committed to providing accessible and family-friendly pricing, tuition and fee adjustments may occur periodically to reflect rising operational costs.

Pricing is typically reviewed and updated in August and January each year.

• Advance notice of any changes will be communicated via email and posted on our website.

Please note that all pricing is subject to change at the discretion of the owner, with careful consideration given to the needs of our families and the sustainability of our programs.

We conduct skill evaluations four times per year to determine if students are ready to move up to the next level.

• Evaluations take place over two weeks during regular class time.
• The following week, coaches will enter results into the Parent Portal.
• After that, families will be notified (in class order: Advanced, Beginner, Intermediate, Preschool levels) only if their child is advancing.

Important Notes-

• A student will only be moved up if they have demonstrated all required skills and are the appropriate age for the next level.
• If your child is not moving up, you will not receive a notification, but you can view their skill progress in the Parent Portal to see what they need to work on.
• Due to the number of students we serve, we’re unable to call each family individually if a student does not advance.

If you would like to discuss your child’s progress in more detail, you’re welcome to schedule a time to speak with their coach.

Looking for an exciting way for your kids to burn off energy, build skills, and have a blast? We've got you covered with our Friday night events!

Open Training Time (Ages 5yrs-14yrs)

Join us every Friday from 6:00–7:30 PM for Open Training Time—a high-energy, skill-building session full of gymnastics fun!
Each week features a new themed activity, so there's always something fresh and exciting!
Check your email or the flyer on our schedule to see what’s coming up next!

Cost:

• $15 for members
• $25 for non-members
• Space is limited to 30 students, so don’t wait—register early!

Friday Night Fun (3rd Friday)

Our special Friday Night Fun event runs from 6:00–9:00 PM and is packed with even more themed activities, games, prizes, and goodie bags!
Perfect for parents who want a night off and kids who want three hours of nonstop fun!

Cost:

• $25 for members
• $35 for non-members

Register online through the Jackrabbit Parent Portal to secure your spot!
Got questions? Stop by the Hospitality Desk—we’re happy to help!

Let the fun (and flips!) begin!